Imran Becks

Review of The Zon Residences and Park Ku...

Stayed for a night in room 1303 from 29th - 30th J...

Stayed for a night in room 1303 from 29th - 30th January 2019.

They managed to check me in a few hours early. That was good. However upon reaching the room floor, I found the corridor had dirty plates wrapped in plastic by the extinguisher that has been there for who knows how long. It was still there when I checked out the day after. Makes me wonder how long the plates have been there since before I even stayed the night. There were more issues I encountered later on during the stay. The first being a broken shower head. Told the staff, not to one staff, but to three staff members about the shower, but nothing was done. Was told the shower didn't have any spare parts to be fixed. Spare parts? How long ago was it broken? We couldn't have been the first person to complain about it. Nothing but excuses. Then later on in the night, the aircon was blowing out warm air. To make it worse, as I was getting up to adjust the aircon remote, the heel of my foot hit a protruding nail from the bed. It didn't cut me thankfully. Dangerous if there were kids in the room. Needless to stay, it was pretty warm in the room throughout the night.

Noisy construction beside the hotel during the day, but its quiet in the night.

The breakfast spread was decent and the good thing is that they have a safe in the room and the other being it's close proximity to KLCC. But that's about it.

The first and the last for me to stay here. Thankfully I stayed only for one night. No sincerity or initiative from the staff. Overall a terrible service and experience. I've stayed at better for a lot less believe it or not.

If you expect good service and facilities, please stay elsewhere. But if you insist on staying, maybe avoid room 1303.

Was I satisfied with my stay? No. Not even close.

Would I recommend this place? No.