Lee Kluger

Review of Nova Guides, Inc.

I did a guided ATV tour a few years ago with this ...

I did a guided ATV tour a few years ago with this group an it was good. So when back in the area I thought my son and I would try another, We signed up for a 3 hour self guided ATV tour (3rd week in June). When we booked it nothing was mentioned about most of the trails (all the good stuff In my opinion) were not open (Forest service has not opened them yet). This would not have been a problem as long as I had that info and could make a informed decision as to my choices. When the guy who worked there was briefing us is when we found out about the closures. I could tell he knew we would have a hard time filling 3 hours up. He said we should stop and take breaks and take walks along the way. Anyway at this point we were committed (they also have a 24 hr cancellation policy). We covered all available trails in 1 hour. I owned a tour business for 19 years. Not they way to do it in my opinion. They went for the quick kill and were more concerned about the money then a good experience for their customer, no question about it. Not the end of the world, but disappointing. So ask the questions of what is open. The trails we went on were just ok. The good stuff was closed and it would have been nice to know this when we made the reservation. I did voice me concerns after the fact to the employee there after the ride and he blamed the forest service. Clearly missing the point. They got my money but that is all they will ever get.