Jeff Tebbens

Review of Pella Windows & Doors of Ontar...

Bought 25K in Pella windows when rebuilding my hou...

Bought 25K in Pella windows when rebuilding my house. I love the product but their people are very unprofessional and they don't know what customer service is at all. One window arrived damaged - I sent photos the day I opened the box and 6 months later still no resolution. They failed to send one screen and crank cover which were also missing from the order - again, I've been bounced between our salesperson, his boss and service and no one actually sends the parts. Our sales person washed his hands of the transaction as soon as he was paid and refers us to Pella service, who, as far as I can tell don't serve anyone. I like the windows, they look good inside and out, but you're on your own if anything goes wrong. Very disappointed by the experience.

Follow up - better late than never. Pella finally got around to sending their painting contractor to fix the ding in the window frame and provide the missing parts. It took a while but I m happy with the final product.