Stefan Mendez Parra

Review of Steigenberger Aqua Magic Resor...

Enjoy the meal,

Enjoy the meal,
the hotel is a bit old. Unfortunately the rooms were not very clean when we arrived. After a short request, however, the cleaner came and very friendly cleaned all surfaces such as tables, doors, cupboards, etc.
In general, all doors (also in the restaurants) are very dirty and greasy.
In Magig Sky the food was okay, unfortunately we didn't get what we ordered and it was not possible to deal with the unfriendly waiter because he was unwilling to understand us. He was pretty annoyed and ruined our evening a little.
In the Palappa, however, the food was very good and the service in the evening was very polite and very courteous. The food was the culinary highlight of the vacation. The next day at lunchtime the same service was unfortunately unfriendly and we almost all left after almost an hour without eating. The reason was that the new staff in the kitchen would not get anything on the chain.
The pools were ok.
Beach or house reef total disappointment. Everything dead. Not suitable for snorkeling or diving.
Lifeguards were OK and very helpful.
The evening program was very one-sided and boring. Monotonous chants every evening and the fun program for the children was underground.
Conclusion: vacation was ok.
Hotel, service and evening entertainment worn out and boring. Needs improvement.
Snorkel / diving ONLY chargeable per excursion
Food quite good.
We're not going to the Steigenberger again