If price is all you care about, Honda of Serramont...

If price is all you care about, Honda of Serramonte is the place for you. On the other hand, if you value customer service, fulfilled promises and an eye for detail, I would consider another dealership.

My husband and I recently purchased a 2015 Honda Odyssey from Honda of Serramonte. My husband purchased his 2012 Honda Fit at Anderson Honda in Palo Alto and had an amazing experience, so we figured we'd get a similar experience at a dealership closer to home. We were very wrong.

When we were first connected with our sales person, everything seemed OK. In fact, the experience was fine until we finished all of the paperwork. First, the finance team ran 4 credit inquiries on my credit reports. They did not warn me of the multiple inquiries, then when I confronted them about it, the finance guy said, "oh, that's weird because I only submitted it to 2 banks." He failed to recognize the fact that more than 1 inquiry was not acceptable. Now I get the pleasure of trying to dispute these on my credit reports - thanks for that.

Things didn't get much better when we went to pick up the car. The sales person assured us that the vehicle would be detailed ready for pickup on Tuesday by EOD. That day at 4 p.m., I got a call saying that the car wouldn't be ready until Wednesday. Considering I already paid for the car and my old car was traded in, Wednesday wasn't an option. I explained that to the sales person and he said "OK. We'll make that work." Around 6:15 that night he called me to say the car was ready. He asked what time we'd be there at 6:30 and he said, "No problem. I'll see you then."

When we arrived at the dealership, we were told the sales person was with another customer and we needed to wait. We waited for about 20 minutes until he finally came up to us just to give us the keys. I believe his exact words were "go ahead and check it out while we finish the registration." After we inspected the car, we went back inside to wait some more. The finance guy then gave us the registration and said, "your sales person will put this in the window for you." Since the sales person wasn't anywhere to be found, we told the front desk lady we were waiting for him, as instructed, and took a seat. We were waiting for about 30 minutes until I decided to text the sales person to let him know we were waiting for him.

About 10 minutes later, he came up to us and said, "you are free to go." We explained that the finance guy instructed us to wait for him to stick the registration to the car. He said, "oh, ok" and hustled is outside to quickly stick us on the car and send us on our way. He didn't explain any of the cars features or anything, something we saw another sales person do the day before and something that the Anderson Honda did for my husband years before. Considering we've waiting at the dealership for 1.5 hours just to pick up the car, my husband and I left. We got about 5 minutes from the dealership when we noticed the car had less than a quarter of a tank of gas (we had to fill it up that night) and Armorall sprayed on the rear view mirror and still on some of the back seats, proving that the dealership rushed the detail. I was able to scratch the Armorall off the mirror with some Goo-Be-Gone and a razor, and I'm writing this review from a car wash, where I paid $180 to get my car detailed again, as the dealership obviously isn't capable of doing it correctly.

To make matters worse, the smoke smell from the previous owner came back after 2 days of driving, another reason why I'm paying for a detail. The sales person assured me that the dealership would completely remove the smell.

As new residents of South San Francisco, my husband and I were very excited to see a Honda dealership so close to home. Unfortunately, they aren't up to the standard of other dealers in the area.