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Sampurna Choudhury

3 years ago

Absolutely disgusting and disgraceful. We were tol...

Absolutely disgusting and disgraceful. We were told after the tour and cruise, dinner was included. Our tickets were checked not once, twice but three times by our guide WALTER. Once we reached the restaurant and WALTER asked how many we were and gave us the table, we approached the table just to open our coats when WALTER stroms in and literally YELLS LOUDLY in the restaurant full of people, and I quote, " You don't have dinner included. YOU KNOW YOU DONT HAVE DINNER. PLEASE LEAVE." We stood there embarrassed, telling him WE DON'T KNOW. WALTER's reaction to this was in a VERY LOUD VOICE and I quote again, " YOU KNEW. YOU DON'T KNOW WHICH TOUR YOU HAVE BOOKED. YOU KNOW NO DINNER. LEAVE!" Once he said that, we understood this was EXTREMELY RACIST and I'm so sorry but I have to say, I am extremely disappointed with the service and our tour guide WALTER, he shold face consequences for such disrespectful behaviour towards customers. We paid good money for a nice tour and a good time and THE TOUR GUIDE, WALTER has made our experience UTTERLY HORRIBLE, because of people like Mr. WALTER the Company's reputation is being compromised and his services should not be continued.

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