For as expensive as this place was, they do quite ...

For as expensive as this place was, they do quite a lot wrong. I came for a conference for 4 days. Months in advance I called to make sure that arrangements were made correctly; they said call right before you come, so I called a day in advance, as well. When I went to check in, I specifically asked that certain arrangements be made. No dice. When they accidentally put a $1200+ hold on my credit card (rendering it useless) they couldn't/wouldn't fix it for 3 of my 4 day stay. Finally, when I went to check out on day 4 there was STILL a mistake on my bill that if I hadn't caught I would have still been charged 3 times as much for. After the fact it was an incredible hassle to get a digital copy of my receipt. Their system seems to function as if the internet was JUST invented and every person I talked to I had to tell the whole story over again for anything to be fixed. It seems like there are a lot of staff (who are nice enough, I guess) but very few people who are actually authorized to do anything important. If you want to be headache free, skip this place.