Krista Lauren

Review of Hard Rock Hotel Chicago

Was told the room would have a fridge, it didn't. ...

Was told the room would have a fridge, it didn't. The room would not cool down, even when we set it to 55 degrees. The check in person messed up the way we were paying so I had to get that fixed. They were nice enough but it was just a frustrating experience. The tile in the bathroom was all chipped up and didn't look great, there was no door on the shower so we flooded the bathroom. We went to a wedding there too and the food took forever, we didn't eat till almost 9:45pm. Just seemed kind of unorganized and like they didn't really care. The cleaning person was really awesome though.