Kan Vipulananda

Review of Lexus On the Park

Buyer beware. I bought my 2014 Lexus which was sup...

Buyer beware. I bought my 2014 Lexus which was supposedly a "Lexus Certified Quality Preowned" vehicle. It had some rust spots and I purchased it under the condition that they would be fixed before the vehicle was delivered to me. The bumper touch up was sloppy with excess paint on the exterior trim. Despite this I took the vehicle home and within a week"s time I noticed recurrence of the rust on the trunk edge and driver side rear door edge. I had to take it back altogether 5 times in order to get these things fixed and still the job done was sloppy. I complained to the service manager and his reply was that it was my fault for not checking the vehicle over first, which made no sense because all these blemishes were noticed and pointed out before purchase and I was assured that all issues would be corrected before delivery. If this was your typical shady used car dealership I would not have been so surprised. Just didn't expect this level of poor workmanship, quality control and customer care from a Lexus dealership.