Jeremy Clark

Review of Edencrest

We rented Tennesse Dream for Columbus Day weekend,...

We rented Tennesse Dream for Columbus Day weekend, and upon arrival we discover that the property is located in an active construction zone with front loaders and skidsters actively working and parking vehicles directly next to our unit. Dumpsters line the street and materials are stacked so that the street is nearly impossible to maneuver. We immediately called Eden Crest and spoke to a customer service representative who stated that he was unaware of the construction and wasn't sure anyone else did either. He expressed empathy and stated that he understood my frustration, and connected me with Shanda, the supervisor. Shanda's immediate tone was condescending and her annoyance could be heard. She stated that on their website, the listing clearly states that the property is in a construction zone. To which I told Shanda that I booked the reservation over the phone, and the representative never mentioned any construction period, let alone the extent of the construction. Shanda continued to state that they were booked full this weekend and offered no discounts or refunds. After ending the call with Shanda, we looked up Tennessee Dream on Eden Crest's website, and noticed that no construction rider existed for this property, nor was any mention of construction made in the description. We screen spotted the listing, and called Eden Crest back. We spoke to Shanda again, who spoke more loudly this time, and stated that it was supposed to be on there, and even though she was a manager with the company, she didn't handle the descriptions. She continued to empathize that there was nothing they could do or offer, and assumed no responsibility. We told Shanda that this wasn't what was expected for paying $500+/ night. We stated that we would review the company accordingly and contact the BBB. Buyer beware. Please see attached photos and take notice of the large nails in the road.