Japanese Palace, my wife and I have been going the...

Japanese Palace, my wife and I have been going there from before we got married now 36 years later and eating there ,their food has always been great no complaints at all. Just this last time I order every time the emperor dinner, what's the side of scallops. The problem was the lobster was tough, and the steak was tough. They did take care of the problem, and yes we will be going back.