Brendan Poole

Review of Eden Project

Drove two hours with a car full of family all look...

Drove two hours with a car full of family all looking forward to a Christmas themed day at the Eden Project. On arrival a sign on the gate said simply that were closed for the day due to severe weather. Asking around and looking online relealed that they experienced an flooding incident. Obviously this is unavoidable however they had the email addresses of everyone who booked and could have easily made contact to prevent wasted journeys. Also, the site is full of staff so why wasn't someone at the gate explaining the sutuation to customers? We stayed for 30 minutes and in that time saw numberous cars and a coach load of poeple experience the same dissapointment as we did.

All this points to VERY POOR MANAGEMENT and, knowing they treat customers with such disregard and contempt, will prevent me from chancing going there ever again.