Cheryl Rylant

Review of Bob Moore Infiniti Porsche Aud...

If I could give this dealership zero starts, I wou...

If I could give this dealership zero starts, I would. After procrastinating for months on purchasing a new car, I finally decided I wanted to purchase an Infiniti QX50. Bob Moore is the only choice close to me, so off I go. Jeff in finance and Tom in sales were who I met with.
I had already picked a vehicle out online that I was interested in, talked to Jeff about it. It was supposed to be ready to go upon my arrival... .BUT after a brutally long pre-test-drive quiz, trying to find out what my wants were (which was a huge waste of time), I finally test-drove the vehicle that I had originally picked out online. Loved it.
They had looked at my trade in the meantime, taking possession of my key.
I told them I only had an hour, that if they wanted to throw some numbers at me, fine, but I needed to get back to work.
Then the back-and-forth routine ensued. Constantly Tom was wanting me to initial pencil marks on a paper, saying "Just initial saying if we can do this, you'll do the deal today." No way am I going to sign or initial anything until I am purchasing a car.
No kidding - at least 10 times he asked me to initial this number, or that number, or this number. No was my answer, every single time.
After giving them the one shot at making a fair deal, or even an honest stab at it, it was a no-go. I asked for my key back.
Okay, I'll get it for you, was the answer from Tom.
Finally, after that happening twice, I got my purse, went out into the showroom, and found Jeff, demanded my key.
Then was actually, honestly, for real, asked if I would take the Infiniti home, leave my trade because he had a buyer that wanted to look at my 4-year-old trade with 123,000 miles on it. I nearly busted out laughing. This is the oldest sales tactic ever! I would have been so screwed into buying that car at whatever numbers they wanted if I had done that, because it would have been considered "taking possession" of the vehicle. I politely said, "Hell no." Finally, I was given my key, and off I go.
Never, ever, ever, in the history of ever, should anyone go to this dealership.

As a note, the Diffee family in El Reno, straight-up honest guys. Best experience I've ever had. I was stupid for not returning there. Even though I would really like an Infiniti, I will purchase another Lincoln, just because of this horrible, insulting, offensive experience.

Bob Moore, Tom, Jeff, shame on you.....