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Grace Kelly

3 years ago

Staff are absolutely lovely but so over worked go ...

Staff are absolutely lovely but so over worked go above and beyond I'd give 5 stars alone for staff but hotel itself is far from 4 stars first got there room smelt vile like sewridge they had to move us room cleaning lady was saying it was fine manager moved is straight away no problems 2nd room was fine food wasnt the best and was expensive had to eat else were as kids wouldn't even eat the food curry tasted like a reheat chicken was rubbery and I'm never usually fussy with food breakfast we missed as had no docket for the door and had been up all night the 1st night hadnt been giving a bed for the baby the lady never came back with it she fell out the bed 3 times and noise on landing had us all in broken sleep smell of cigarettes in our room and on landing was awful new years night was awful kids running wild literally not a parent in site trying to get into our room half the night setting alarms off fights all night kids playing football on corridors kicken are door I have 5 children so I no about noise but this was just awful no sleep last night due to scraps next door to us called management they came an sorted it until they were gone it started again bed was comfy tho pillows were ruff we had left this morning by 10 o clock very disappointed would never return

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