Judy Morris

Review of Scott & White Healthcare

My husband had surgery today. My gripe is with bad...

My husband had surgery today. My gripe is with bad communication with the family. His surgery went quicker than normal. I received texts to notify me when surgery had started, when it was complete, and when he had been moved to recovery. Typical recovery for general anesthesia seems to be 30 min to an hour. I even gave some extra cush time before I started fretting after my husband. 2 hours and 40 minutes after he was moved to recovery I finally went to the desk to ask the status. The woman made a call and told me he was waiting on post-op to come get him and bring him back down. Then she told me to go wait in the same room he went thru pre-op in. After another grueling 50 minutes of waiting and worrying I went to the surgery desk and asked them to please find my husband. He was in another room. No one told the family! And turns out recovery wasn t so smooth for my husband. They had issues with stopping the bleeding. Someone should of informed me what was going on. Scott and White definitely has a breakdown in communication with patient family members. I also want to thank the staff who should of been keeping me abreast of my husband s well being for all the added STRESS!