Towed my car on friday to have a new key made, sat...

Towed my car on friday to have a new key made, saturday i was told the key was not made, and they didn't know the estimated time. Monday morning call back they don't even have my car listed for works. The mechanic had go go search the lot to see if he could find my car... Costumer service is horrible. The receptionist have no clue what she is doing... 2nd horrible experience and last!