I was actually surprised to see such low reviews. ...

I was actually surprised to see such low reviews. Yes, they're a debt collection business. I've unfortunately had to deal with debt collector before and they've actually been the most pleasant group I've dealt with. They've always been very accommodating and helpful. My bill was split up into several small bills which I was confused about but they sent me all of the appropriate paperwork as required by law when I asked for it. (I've had issues with other collectors refusing to do this, or at least being extremely rude about doing it) My only complaint is that they don't seem to have an automatic bill pay set up but it's not that big of a deal overall.