This review is for customer service only. Facility...

This review is for customer service only. Facility and trainers are awesome. The one male rep was very impatient when I request to cancel the swimming class. He asked why couldn't you do it. Oh, really? The class hasn't start. I never experienced any bad service like this one. He was playing his phone while working in front desk. Then, he talked to his coworker behind my back. Great service.