hossam altarawneh

Review of Robina Studios

Bad customer service. Some of the staff was rude. ...

Bad customer service. Some of the staff was rude. The photographer was nice and professional but the team downstairs was just rude. Got in late after a pre scheduled appointment and that was somewhat okay. Once we were waiting to get the photo session multiple groups were told to get their pictures back in 1-2 days. Once finished and after paying, the guy informed us it would take at least 5 days. We argued that we needed them earlier but he insisted on that 5 day waiting list. Another thing happened was a staff member rudly talked to another customer in a tone that I never heard a professional studio would allow it.

Over all, the pictures were nice. Customer service needs serious improvement to all customers not only selectively being nice to certain customers.