My experience so far with a 4 month old car... Aft...

My experience so far with a 4 month old car... After trading in my Hyundai Tucson to Kia for a Sedona SX+, a month goes by and the dealership still had not made the payment to Hyundai to buy out the vehicle. I was getting charged my payments, despite no longer owning the car. Super frustrating as we spent a month going back and forth between Kia and Hyundai to get this resolved. I put a stop payment on the account) and of course got a letter in the mail from Hyundai stating my missed payments would be sent to collections after 30 days month 3 of owning the car, the engine light came on. Took it to the dealership and they cleared the error code and sent us on our way. Month 4 of owning the car the engine light came on again this time the code could not be cleared and a part in the transmission needs to be replaced. The part is backordered and the car cannot be driven. They estimate the part will only arrive Feb. 15th.. over a month from when we dropped it off (Jan 10). They have provided us with a base model Toyota Sienna to drive in the meantime. The issue we have is that Kia Canada limits the daily rental rate at $30 a day, so all the vehicles that would have the same features as mine (SX+) are not within that price range (we were told by the rental company the shop rate for something better would be $55-60/day). If we only had to have a rental for 1-2 weeks it would not be an issue and we would make do... but since we are looking at being without our vehicle for over a month (which means two bi-weekly payments) we would expect to be in a vehicle that is in the same price range as the car we are paying for. We ve explained to Kia Canada that we bought the car we did because we have a 17month old & a 4month old and wanted the additional space and safety features. I asked the manager at Kia Canada if they could raise the daily rental rate. I was told no. I asked if they d reimburse us part of our payment. I was told no. I asked if she called to tell me that they could basically do nothing for us. The reply I got was we ve provided you alternate transportation. Sure, a van with no extra safety features and has no winter tires for us to drive with two kids after a big snow storm! At this point we are stuck paying for a car that we can t drive and are driving a vehicle that is not like-for-like with none of the same safety features since they will not raise the daily rate to accommodate. We were so excited when we got the car but looking back it has been nothing but a headache since day 1 of owning it. Overall, it has been an extremely frustrating experience and I can say this is the first and last Kia we will own.