Andrew Kensey

Review of Plaza Ford Inc

Worst experience of our life since we moved from M...

Worst experience of our life since we moved from Maryland. Initially my wife needed an oil change and a windshiled wiper issue on our 2013 Ford Explorer to be trouble shot. We show up as scheduled and a truck is blocking our entrance. Secondary the service tech, had a very poor attitude and couldn't find our appointment nor was he very willing to help. After the minutia was resolved he told us that there would be a service fee of 119 dollars to trouble shoot our cars issue. I explained we had a warranty with a 100 dollar deductible which we purchased from Ford that covered ALL components other than wear and tear items. After being treated like a 4 old child who didn't know there left hand from the right, I requested a manager who was even less empathetic and told me verbatim, "it's your prerogative if you want to take your car elsewhere." If I could rate this place a -10, I would. Your customer service is terrible!!!!!