Sean Casey

Review of Capitol FIAT

Dropped car off at 7:40, it took 2 hours to get ca...

Dropped car off at 7:40, it took 2 hours to get car checked in and a shuttle home that was 10 minutes away. While checking car in, I learned that they don't do windshield replacements in house and they would have to send out for a quote. This was the main reason for bringing in the car. There were also 2 recall issues, however, they only had parts in stock to perform 1 of the recall services. The appointment was made a week ahead of time, yet they did not order the necessary parts. They will end up having the car 1 day longer than needed as a result. The other main issue is the shuttle driver failed to report to work. They pulled someone out of the body shop to be the shuttle driver. This happened 30 minutes after the first shuttle was suppose to leave. All of this points to a service department that is horribly mis-managed. I plan on getting my wife a Charger in the next year. I will avoid Normandin as a result of their service department. I will also look to have my vehicle serviced by the Stevens Creek dealership.