The facility has the potential for the full number...

The facility has the potential for the full number of stars ..... but unfortunately the service is absolutely not satisfactory, so only two stars for the beautiful reef and the architecture of the hotel. It started right at the arrival. At the front desk we were handed only the key. After two requests, an employee was called in agony, bringing us and the suitcases to our room. During the stay I experienced many guests who dragged their suitcases themselves and disoriented over the cobblestones of the huge area. Now to the accommodation. The room is under no circumstances compatible with the category 5 star hotel. The inventory seems worn out and consumed. The flat screen is a normal tube, etc ... At breakfast, we had to wait 15 minutes for a cup of coffee. Key experience: I had to address the waiter twice aloud before it disappeared unimpressed in the direction of the kitchen. And so this "service" took over our entire stay. Of course, this is subjective and is perceived by other guests as not so negative. But we are Egypt fans and have been to Hurghada many times and have comparisons. There are hotels where you would like to experience that and the Egyptian hospitality reminds you ... the Citadel certainly is not one of them!