I made an appointment at Studio 285 in Augusta for...

I made an appointment at Studio 285 in Augusta for a shampoo, cut, and balayage on a Friday morning before my wedding rehearsal and wedding the next day, Saturday. I had originally booked with the new talent because the cost was less and the stylist had amazing reviews. However, a week before the appointment I was notified that the stylist I booked with was not available but they did have a stylist available at the same time that was a level above new talent. I gladly accepted, while at the same time confirming that I had an appointment time of 9-12 for shampoo, cut, and balayage. The lady on the phone said I would be finished at 11:45 likely. This was perfect because I had to be in Savannah for wedding activities that afternoon.
When I arrived for my appointment, the stylist was a little late and only had be back in the chair by 9:15. She was very nice and the studio was beautiful. However, she had me written down for color foils and by the time she started I just let her finish rather than correcting her.
Around 11 AM she had still not shampooed my hair yet and I reminded her of my timeline and that I had to leave at 12. She quickly shampooed and toned my hair (which really burned and come to find out damaged my hair).
It came to be 12 and she was still blow drying the hair and had not yet cut it. I started to panic and told her I had to absolutely leave no later than 12:30 PM to make it to Savannah on time.
Her assistant came to run my card for payment while she finished. She was not able to cut or style my hair and the ends were so damaged and brittle and would break like wet spaghetti. The cost of this was $185 with 20% tip going up to $222.
I was so upset. I have never been so upset in so many years. I was hysterically crying in the car about how bad my hair looked and I had to go home and style it myself for my own wedding rehearsal and rehearsal dinner!!! The hair was and still is so so damaged and she cut so much of the length off that I was worried about the bridal updo the next day as well! I ended up being about 15 minutes late to the wedding rehearsal and had to speed the whole way to Savannah. I was pulled over by a trooper in one of the small towns where the speed limit drops, but was still crying and so upset and even told him what happened; the police officer felt so bad, he let me go with a warning!!!
The stylist did offer to let me come back and have my hair cut and styled at no extra charge since she couldn t finish but I would rather never go there again! I am always cautious about booking services in Augusta because it is a town that lacks in basic knowledge and talent, but I thought this Studio would be better since they have a location in Atlanta as well, but I was very very mistaken!