Serenity Y

Review of Ascent Real Estate Management ...

Extremely rude and unprofessional company.

Extremely rude and unprofessional company.
Here is my opinion and experience with Ascent



July 2020: Nothing has been fixed we called them for the final time about getting everything fixed and that we want to move out, the person on the phone kept telling us we need to contact our landlord, we told him we never met the landlord and He said well we can t help you then and hung up the phone. I was very upset at this point I emailed Sarah (strata manager) and her response had me shooked

i have nothing to do with rentals so I don t know why you were given my email (so she forwarded us to Milena)

Sarah: I just checked the account and we do not even have a form k listing you as a tenant. I would suggest you to find your rental agreement and call who ever you dealt with when you re renting this apartment

Milena I have never rented or managed this unit, so I m not sure who s your property manager, but it s not us

(We ve have written over 30 cheque s to this company...)

They finally promised us to fix our unit ( though we only had 2 weeks left at this place) we told them we will be away for 10 days they said we can leave the keys to concierge and when we come back things will be fixed. We went to concierge to leave the keys, but they instructed us not to because they already have a copy of our key so they don t need ours.

We got back from our 10 day trip and nothing was fixed so I emailed them asking how come thing was fixed. They replied and accused us of changing the locks so they couldn t get in. I told them that we never changed the locks, we have been using the key they provided for us. the lock jams a lot, but we NEVER changed the locks.

I emailed them explaining how stressful it is not being able to have a proper shower and plumbing, in which Ellie ( another property manager) responded with

Obviously you don t want it that bad or you would have made better effort to leave keys for access

This is a team effort which you have put obstacle in front of our service trade to repair what you needed. So please take some ownership of your said stressful tenancy

1: Concierge instructed us not to leave our keys cause they already have a copy, so I don t know why she s blaming us for not leaving the keys.

2: She accused us of putting an obstacle in front of their repair service, which we have not because I ve reiterated many times that we have NOT changed the locks.

Conclusion:
They need to train their employees on customer service, they are rude and will make you feel bad, they will blame you for things you didn t do.

I will add that there was a nice girl who tried her best to help us, her name is Amanda, she was the only one who actually apologized to us.