I've been very happy with grooming here. My last v...

I've been very happy with grooming here. My last visit was not good at all. After picking up my dog I looked him over and felt like he hadn't been trimmed up and he had lots of loose hair and knots. His ears and neck area hadn't been washed or trimmed. He just didn't look as good as the last few times I've taken him there. I called, the groomer told me to bring him back in and she'd fix it. I did so the next day, I specified again what I wanted and what I could see had been missed. After the second time he still look just as shaggy and I don't think she trimmed some of the areas that I specified for the second time and what she did trim again was choppy, chunky and looked worse than before. If I could post pics I would. My dog is a retriever/spaniel, I know his hair can be difficult but having been very happy before I know she could have done a better job. when I asked her if there was a reason she wasn't trimming the area's I specified she's responded she could, they just don't usually do that to goldens. Again in the past the for donethe this for me there. I tipped over 20% for the first unsatisfactory grooming, I wish I had looked him over before doing so. After this experience I won't be back. Needles to say I'm looking for a new groomer if anyone has suggestion...?