Jeremiah Lehman

Review of SafeNet

I'm a remodeler and use a variety of windows and d...

I'm a remodeler and use a variety of windows and doors from many manufacturers. All manufacturers have their place in the market, and all have their pro's/cons. The Pella windows/doors I used on a perticular project were acceptable quality, but the best part of the experience was in the sale. An important part of my business is providing the customer with the right product and service suited for their needs, rather than getting them to buy the most expensive or profitable products/service. I had my customers meet me at the Hunt Valley show room so they could make a decision on the type of windows/doors to install. During the meeting, the Pella Salesman Brian Smith echo'd this same attitude towards placing the customer's needs first and ensured that the customer was exposed to all Pella lines and options before they made a decision and did not push/coerce in any one direction, he was patient and left it to the customer to make the decision that best suited them. My customers (slightly on the difficult side), were surprised by the experience, and actually were pointedly complimentary of Brian.