Miranda Rosenkranz

Review of Keller Williams Realty, New Be...

I was a first time home buyer when I worked with K...

I was a first time home buyer when I worked with Kayla at Keller Williams out of New Bern. This was in 2016. I didn t realize just how bad that experience was until I started with a good realtor to sell my home now in 2020. The buying agent (Kayla with Keller Williams) did not listen to my wants in my home. I specifically said I wanted MHC but she kept sending me HER listings in New Bern. This would ve forced me into a dual-agent situation and not been beneficial to my bottom-dollar but would ve gotten HER (the agent) double commission. That was the first red flag. The other red flags included me having to look up my own homes on Zillow and Realtor.com and coordinate with the selling agent directly (literally what the agent is paid to do). When I asked Kayla, the agent, about it she claimed she called and left messages with the selling agents. When i talked to the selling agents they said they hadn t received any calls for the properties. Also, she pressured me into making an offer on a home I did not like. Thankfully, that deal didn t work out. Another thing she did was make fun of the home I actually put an offer in on (and eventually bought) saying it was near a crack house. I can literally continue with the bad experience. She also referred me to a GARBAGE home inspector who missed KEY issues with the home. Things I later paid $50,000 to fix. The three things I asked her to do for closing was make sure the sellers cleaned out the crawl space, left the blinds (both stipulated in our contract), and left the water on for the weekend (we closed on a Friday and I didn t have time to start service with the city). NONE of these things were done and I had to get a vote for the weekend at $150 a night before I could eventually start water service on the following Monday. Finally, she overall did a poor job of explaining the home buying process for me and left me high and dry when I had any questions post-close. I do not recommend this real estate company. They cost me money, time, and heart ache.