This location charged my husband over $400 in erro...

This location charged my husband over $400 in error. He returned the car 3 hrs ahead of his return time, and the agent that took the car back did not notate the gas or close the ticket out until 4 hours later and this caused the over charge. Not only did Britney at the front desk have no idea what she was doing, she mis-informed my husband and said his card would have the money back within 12 hrs. This was information she got from the billing department. Once this didn t happen, my husband contacted customer service billing again and the agent Katrina wasn t able to help him, and Zack, the so called supervisor assumed the $400 Credit was a COURTESY from Dollar. Ha!! As a tenured Customer Service professional, I advised Zack to ensure he reads the notes before he gets on the phone to speak to a 7 year, faithful Dollar Rent-A-Car customer! Zack had the audacity to be annoyed at my husband and simply stated There s nothing I can do sir. You already had a courtesy $400 Credit onto your account. The LEAST he could have done would have been to TRY to do something for my husband, who isn t able to get another rental because his funds haven t been returned!! He s now STRANDED!!
Not only did this company make us feel as if our inconvenience was not their problem, despite them causing it, they also lost our business. Zack just got this reported to the Better Business Bureau, along with certified complaints to Dollar and their parent company, so their CEO s can be made aware of how we were treated.
I am sure Gary L. Paxton would not tolerate his employees losing business due to negligence and indifference!!