Worst hotel to stay at. I feel I got discriminate...

Worst hotel to stay at. I feel I got discriminated against because I'm Mexican. I got placed in a room next to the elevator we couldn't sleep at night because of the noise. Then the concierge messed up our tour reservations and instead of going above and beyond to help me out and book another one he just said I'm sorry, and didn't care that our whole day got ruined. Vacation stay desk called me yesterday to plan my stay, the last night of my stay!! Very unorganized!! My boss booked my trip here, thinking I would the best time as he and the other attorney I work with both stay at the Sheraton every year for at least 2 weeks and they have always been treated with me the best. When I complained to the hotel manager Alex Hanes, about how I got treated, instead of trying to make it up and keep me as a future customer, he just said he was sorry and that my feedback will help him provide better service to other guest!!! Talk about NOT CARING AT ALL!! They not only lost me as a customer but also my 2 bosses as I will make sure they stay at a hotel that doesn't discriminate against minorities. A hotel that goes above and beyond ALL type of customers. Shame on you Sheraton!!