Scheduled an appointment for 10:00AM, yet I waited...

Scheduled an appointment for 10:00AM, yet I waited in a line until 11:15 after which a technician finally got to me, and told me it would be another hour. What a waste of my day. I will not come to this location again. Waiting room is small and stuffy with little food and beverage options. Next time, I will go out of my way to go to the Roseville Rosedale location. I've received only great service there.