abbersdawn

Review of AOL Time Warner

TWC you agreed to keep me at the rate I have been ...

TWC you agreed to keep me at the rate I have been paying for the last year. Some victory. Essentially, TWC expects customers to complain each year to prevent rates from increasing- known as the annual "promotional" rate change. While other providers reward their customers longevity, TWC shows their appreciation by increasing rates.
YOU CAN DO BETTER TWC.
My campaign of dissatisfaction continues.

"Received the "PROMOTIONAL RATE IS EXPIRING BUT YOUR SAVINGS WILL CONTINUE" letter. Interestingly, I didn't realize my first year of service with TWC was even a promotion. Spent some time with a customer service representative who explained to me in order for me to keep my bill the same, I would have to downgrade from Extreme internet to Standard. Essentially paying the same for less. Also why am I paying a $5 wireless internet service charge on top of the monthly bill? Is that not what my monthly bill includes, wireless internet service? Very absurd. I will be expressing my dissatisfaction across social media and the web. I will be canceling my service if this is not resolved."