Carlos Latuff

Review of Platinum Micro

Purchased 5 hard drives from them. They advertised...

Purchased 5 hard drives from them. They advertised a 5- year warranty. One of the disk stopped working after the 30 day-return policy. The said I should contact Seagate to exchange the disk since it was under warranty. When I contacted Seagate they told they wouldn't honor the warranty since these drives were not sold to Platinum directly, but to an OEM and they're not even an authorized Seagate reseller. So basically they got these units second hand from companies like (HP, Dell, etc) and resell them without even knowing if they have a valid warranty. Their customer service is horrible. Was put on hold to close to an hour without any explanation by a very rude woman with heavy Asian-accent. After a month and a half issue is not resolved yet. Not buying from this company ever again.