Sadly, we had to cancel our reservation due to ill...

Sadly, we had to cancel our reservation due to illness and no consideration was given for our circumstances. We asked to be able to reschedule our stay and the answer was "no" and over $1400 was kept for no time spent there. When I asked to speak with the manager he was too chicken to even come on the phone to speak with us. Unbelievable! They've lost a future customer.