R

Purchased a vehicle through Kia Orilla and it was ...

Purchased a vehicle through Kia Orilla and it was the absolute worst decision I ve made. There main concern was just pushing the vehicle out the door and making a sale they don t care about customer service at all. They didn t properly explain any of the servicing on the vehicle and when I called in to book my first oil change on the Vehicle they told me I had went over my Kms and possible voided my warranty and that the owners manual which came with my vehicle was wrong and it s American based and not to follow that but follow the schedule on their website which is funny because their website actually says to refer to owners manual that comes with the car and they also told me I had to service my vehicle specifically at a plaza dealer which made no sense. I proceeded to call Kia Canada and spoke to a lady who was actually amazing she was a great help and she explained everything to me and I called orilla back and the guy told me she was wrong and said we are just going over the same stuff here man he came off super rude I wouldn t ever recommend shopping at this particular dealership period. I will just be doing service through another dealership altogether. I m just so done with all this all I wanted to do was book an oil change lol. I purchased my previous vehicle through Subaru in Peterborough and it was fantastic they explained everything right off the bat when I bought the car and never had any issues they were amazing to deal with and they were more customer service oriented they didn t just try and make a sale. My point is I will not buy another Kia after this headache and if you choose to don t purchase at this dealership.

Comments:

No comments