Jocelyn Rodriguez Review of SmileKrafters
Horrible!! My family and I have been coming here f...
Horrible!! My family and I have been coming here for a while now. Today we all had appointments. The front desk for my kids appointments were so disrespectful. Their tone, and attitude. They didn't even say hello. Blonde girl just rolled her eyes at me handing me paper work to fill out. I waited forever in the waiting area while the girls in the front just sat there doing nothing!! The phone rang not one of them picked it up. Now I know why you cant get no one on the phone. A guy worker flirting with one of the front desk girl. I Guess getting a date is more important to the staff than helping a patient. The other girl just sat their. The girl was to occupied flirting back with male. So unprofessional. I came today to see the male dentist since the female dentist has no bed side manners and they told me they had another dentist my children can see. Dr, shaw no different. My children's cleanings were done in like five minutes waited 30 minutes or so for the doctor to walk out the office. All the workers walking around lolly gagging. The doctor seemed not to care one bit that my children were waiting for him. the staff on the side just chit chatting. Even the staff that cleaned my children teeth cleaned them and no small talk or anything. They all seemed to be in a rush to talk to each other. The lady who took my children x-rays her nails were extremely long. how is that even ok at a dental place. I didn't see the Manager , maybe that's why staff was doing nothing. Usually you will see the manager walking around as well but speaking to parents and giving us a estimate of how much longer or apologizing for the wait. Since its always a wait in this place.The doctor was to busy on his cell phone texting or something.He didn't even apologize for making us wait. You could see him in the office just on his cell phone while ke keing with the guy who was hitting on the female in the front and the female in the back. I know many of my friends and their friends no longer come here because the female doctor lacks bed side manners. I don't care for her as well, waiting forever in the waiting area or even when you get called back you wait forever, they can never get you an apportionment.
It was just convenient for me to come here. Today will be my last day coming. Its no longer convenient for me to wait for ever to be seen, just because the people here are lazy, My time is important too.
I went to my side for my appointment. Front desk staff look so unhappy as well . I waited for a while these girls are so loud. Gossiping how this place sucks , they cant wait til the place it closes down, even the manager doesn't want to come back, they should have quit too like everyone else and the doctors etc.It took them a few minutes to even acknowledge I was there to check in. To my surprise I meet a new doctor. I cant recall how log its been since I had the same dentist. I meet a new dentist every time I'm here. I then realized something is wrong. Why are these girls saying this. DON'T GO HERE!!!! Its not worth the hassle. Plenty of other dentist with great service and staff. The bad reviews are REAL!!! I've seen a huge difference from when my family and I first started coming to this office til now. Seems they care about money and not caring for their patients. this place needs undercover boss or something.
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