Whitney Keeperman

Review of Castle Hill Inn - Relais & Cha...

I called this hotel to book a trip for the weekend...

I called this hotel to book a trip for the weekend with my family. The woman on the phone went through all the rates with me and we decided on a beach house room! She said her computer froze and that she d have to call me back but the reservation went through. When I called back the rates had changed to more than double! I asked to speak with a supervisor who couldn t care less what I was quoted and offered me basically 10% off the nightly rate which was still more than double the original quote. The property looks amazing and beautiful and I would have loved to see it but their staff is unprofessional, inconsiderate and not the most intelligent. Very disappointed.