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Ryan Sceviour

4 years ago

Shady tactics when I initially bought the wrangler...

Shady tactics when I initially bought the wrangler brand new from them. The finance department tried to add in random charges and, "protections" even after I made it abundantly clear that I didn't want them. Luckily I caught it when I noticed that the price had gone up from the agreed upon number.

The Jeep has been a nightmare ever since. It has always leaked despite it being brought back twice and being told the issue was fixed. The hood latch broke after the warranty ended and the service department quoted me nearly $300 to fix A HOOD LATCH, even though they are the only ones that have ever worked on the Jeep and opened the hood. The electronics in the hands free steering controls broke but luckily they were replaced before the warranty ended. A sensor underneath the Jeep broke and they would not cover it under warranty and said that I must have driven over a rock etc... Even though the Jeep has never been off pavement a single time.

I've owned several Jeeps and am extremely disappointing in the quality of this one and the price gouging by the service department. I will be sure to look elsewhere for my next Jeep when I trade this one in.

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