Tessa Diaz

Review of Audi North Austin

UPDATE: Although I had an unfortunate experience a...

UPDATE: Although I had an unfortunate experience at the Audi service department on the 24th, Tyler was very sincere and apologetic to my situation. Yesterday, he made it right and I'm thankful for that.

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Terrible service department.

1000 - Appt scheduled 24 Dec for first oil change. I mentioned that there is an apparent leak to look at. Not bad, but definite leak. She told me it will be 2-3 hrs. Diagnosis would be 24-48 hours. We agreed they will look at my car during the oil change to determine how "severe" the problem is and will let me know.

1500 - I call after not receiving a call all day, service says the car looks fine (no leak) but they will be double checking nd for ME to call back in 15-30 minutes. I gave them 45 and called back - NO ONE ANSWERED. Went straight to Audi and the gates were SHUT.

Today is now 28 Dec and have not received a phone call concerning my vehicle. Luckily, I have a borrowed car to get to and from work.. but this is completely unacceptable.