I wouldn't even give this resort a one star worst ...

I wouldn't even give this resort a one star worst experience I have ever had on vocation we lost a day because of the preferred club front desk as soon as you walk in BEWARE! I HAD BOOKED MY VOCATION PACKAGE PREFERRED CLUB THROUGH LIBERTY TRAVEL A YEAR IN ADVANCED. WE GOT THERE THEY TRY TO UPGRADE YOU MORE! WE SAID NO THANK YOU TO THE STAFF VERY KIND AFTER WE SAID "NO THANK YOU" HELL BROKE LOOSE AFTER THAT WE WERE TOLD ROOMS WERE OVERBOOKED WE WAITED 6 HOURS FOR A ROOM WE GOT IN THE ROOM HOTEL ROOM LOCK WAS BROKEN EVERYTHING WAS BROKEN AND DIRTY WE TOLD THEM WE ARE NOT SLEEPING IN THIS ROOM WITH OUR CHILDREN WITH A BROKEN LOCK! WE ARE IN A COUNTRY WE DON'T KNOW ANYONE! MY CHILDREN'S SAFTEY IS FIRST THEY FINALLY GAVE UP AND MOVED US TO ANOTHER ROOM HOURS OF TELLING THEM WE ARE NOT SLEEPING WITH A BROKEN LOCK! FINALLY WE ARE MOVED ITS 11:00 PM WE HAVEN'T ATE MY CHILDREN ARE CRYING AND UPSET THEY ARE SEEING ADULTS ATTACKING US TELLING US GO BACK TO AMERICA THE STAFF!! EVERYTHING IN THE OTHER ROOM GUESS WHAT!... EVERYTHING BROKEN!! WE LOST A DAY OF OUR EXPENSIVE VOCATION!! GETS WORSE THEY DIDN'T GIVE US A TOWEL CARD YOU DON'T HAVE THAT THEY WILL REFUSE TO GIVE YOU A TOWEL EVEN THOUGH YOU ARE A PREFERRED CLUB MEMBER, WE GO TO THE PREFERRED CLUB FRONT DESK BECAUSE THAT'S THE ONLY WAY TO GET THE CARD WE HAVE EVERY RIGHT TO COMPLAIN WE SPENT THOUSANDS OF DOLLARS COMING TO THIS HOTEL AND WE WERE TOLD GO BACK TO AMERICA!!!!!!!!! LEAVE THEY TOLD US TO LEAVE GO BACK TO AMERICA BECAUSE WE ARE COMPLAINING HOW WE WAS TREATED THE NIGHT BEFORE FOOD IS HORRIBLE WE HAVE BEEN SICK SINCE WE HAVE BEEN HERE BEWARE OF BEACH YOU DON'T RELAX TO MANY PEOPLE TRYING TO SELL YOU STUFF STAFF ARE DISRESPECTFUL WE WERE MOCKED AND TALKED ABOUT IN SPANISH THEY THOUGHT I WASN'T SPANISH UNTIL I LITERALLY SPOKE BACK AND TOLD THEM YOU TALKING HORRIBLE THINGS I UNDERSTAND WHAT YOU SAYING!!!! THEY WON'T MAKE OUR STAY GREAT WE STILL ON OUR VOCATION I JUST WANNA GET BACK ON AMERCIAN SOIL I HAVE NEVER BEEN TREATED LIKE TRASH IN MY LIFE. I WILL NEVER COME BACK TO THIS HOTEL PLEASE BEWARE PEOPLE THEY TREAT AMERICANS HORRIBLE PLEASE BEWARE!!!! Also beware if you're trying to do a family vacation the workers there on the beach BUT I WILL START WITH THE VENDORS!! the vendors will go up to Your Children and talk to them please be with your children even if you get in the water my husband and I went to take a quick dip in the ocean and the vendors we're going up to my children and speaking to them the worker that was my waiter for the day asked how old my daughter was and was looking at her inappropriate also we had got the canopy on the beach the following day and people kept on trying to get upstairs without our permission security is horrible here please beware THEY DO NOT CARE ABOUT YOUR SAFETY OR YOUR CHILDRENS PLEASE BEWARE!!!