As our bedroom wasn t ready until after 5pm, our C...

As our bedroom wasn t ready until after 5pm, our Christmas one night break didn t get off the the best start. It was only made worse when we arrived to the room which was sub zero temperature.... probably hadn t been used for a while. To be fair, they did change the room when I highlighted the issue. The following morning the Q for breakfast was about 40 minutes ....I couldn t believe the amount of free tables In the restaurant when we eventually made it to the top of the Q. The hotel quite simply didn t have enough staff to clear quick enough. All in, the staff were overworked and very polite while the hotel were evidently trying to save money at every chance. A real shame as a great hotel of old.