Went there with 8 kids to ride elephant. No one ar...

Went there with 8 kids to ride elephant. No one around at elephant stand for over an hour and no staff around to ask. Finally 3 women showed up at stand only to tell us to go back to office and get refund that there would be no rides today. No explanation at first until we asked why they sold us tickets then. They said the elephant had to have a medical procedure. Okay, I can understand an emergency procedure arising when working with animals but I can't understand the rude employees and why someone couldn't come out and explain the situation or put a sign up. So we went in to get our refunds and the two girls behind the counter were the two rudest employees I have ever in my life encountered. They most obviously are family or surely the owner would fire them on the spot. I will never go back there because of them and only them. You do not speak to customers the way they did and I was shocked. Cone on OWNER, look at how your staff is treating people. I'll spread the word to watch out for the two girls behind the counter. The rest if the zoo was okay. There was a dead bird in the bird cage that needed to be addressed but again, no staff to be found. The whole incident was not handled correctly.
Sad that these two girls ruined the entire experience because of their rude and arrogant behavior.