Overall nice hotel and the water park is great. I ...

Overall nice hotel and the water park is great. I was however disappointed with how we were treated as guests in the waterfront cabins (which are part of Kalahari but about 3 miles from the main campus). When I made the reservation I specifically asked if there was a shuttle to bring us back and forth to the main hotel and I was told yes. I was told it was 24/7 and it was complimentary. Upon check in they told me it was actually $13 each way and we had to call to request it. Both times we tried I was told it was in Madison and wouldn't be able to come for over an hour. Why is your shuttle in Madison?