We loved staying at Kalahari! Our room was clean, ...

We loved staying at Kalahari! Our room was clean, water park as well! The only thing was that we pre check in at 12pm and front desk guy told us that around 4 we should receive a text msg to let us know our room was ready, so we waited, no msg so at 4:15pm I went and ask the lady that's by the water park entrance and with an attitude she told me to just wait for the msg. So 5pm and almost 6pm came and since it was too much waiting we went to front desk and the guy which he was helpful and apologized because our room had been ready. (We didn't receive no msg or email and the girl didn't suggest for me to ask front desk or that she'll try to check). Other than this we had a good experience! Our first time and hopefully not the last time! Notification regarding room being ready needs to be fix, as well as the customer service(they need to be more helpful to new visitors)