Watch what you're being billed for and double chec...

Watch what you're being billed for and double check if it's your responsibility to pay it. I had an X-ray taken at Phoebe, insurance paid their part and I was billed for the rest. Spoke to the Insurance Referral Representative and they informed me that I had no obligation to pay it after looking up the "Patient Liability" portion of the claim. They called Phoebe and had the balance removed from my account.

Two days later received a call from the billing department asking when I'm going to pay the balance on my account. I explained that I was not liable for the remaining balance and had no obligation to pay. Their response was Well, then who is going to be paying us? I explained that they already received their payment from the insurance company, reiterated that I was not liable for the remaining balance and that the insurance representative should of had the balance removed a few days ago. Then, apparently, that information just popped up on their computer and it was an error that I was billed in the first place.

It s obvious they re harassing patients to cheat them of money that they aren t responsible for, as I ve heard the same thing from someone else, which is why I decided to double check in the first place.