Shocking service, their main care number 1901 goes...

Shocking service, their main care number 1901 goes unanswered, new account and using the new account number you can't contact tech support as account not recognised (yet can log into web portal) - tried ringing 4 of their retail stores in all cases unanswered no voicemail. Rang their sales line and was told 1901 (above) or Tech support (above) - avoid like the plague