Google business reviews is a totally flawed system...

Google business reviews is a totally flawed system that does nothing but destroys business reputation with false fictitious customers that haven't even been near your business. Also writing a review years later and it is their one and only review. Why would you do that other than try to destroy a business reputation by anonymity.
As a business owner that strives to do the right thing and look after customers nothing is more disheartening than having no recourse or the option to opt out of Google reviews. Google should be taken to the cleaners for their abuse of power. Not fair google!!