So disgusted right now with poor treatment myself ...

So disgusted right now with poor treatment myself and my son just received from "Kristen" a manager at the Y. She left a voicemail on my phone accusing my son of stealing a basketball, I went there with my son to confirm that she was incorrect, he had taken his godfather's ball, whom he was with. She denied accusing him, I played the voicemail for her to hear and she said "well I have to do that to get a response back" . She was very rude. Never even apologized to my son.
I definitely suggest some training for MANAGEMENT on how to handle situations because obviously she had no clue.