Very poor customer service by the owner of the Dan...

Very poor customer service by the owner of the Dan River Company! I have been visiting the Dan river for a couple of years and I have used the DRC a number of times in the past with no problem. This time around I was very unhappy with the way the owner spoke to me and my wife. Rude, short and condescending. So much so that we will never go back..... Great river but a company with misaligned business practices.