Laura Cullen

Review of Rosati’s Pizza

Worst experience and service ever! The food might...

Worst experience and service ever! The food might have been good if it was not ice cold. While their online menu appears to give you the option to choose the time you want your order delivered but they don't seem to know how to anticipate traffic. Our order was delivered 35 minutes late. My order was to be delivered at 5:45 and when I called to see if the driver left, I was told he left 20 minutes ago. So it seems that they thought he could make it to our location in 10 minutes and then the person I spoke to tried to blame traffic. Aside from that, the staff is clueless. They have no idea what their online menu even says or how it works. The best part was that I called to speak to a manager, whom apparently only works nights. Lack of supervision in the staff explains a lot. I then asked for the General Managers number and was told that they cant give it to me because they don't even know it. Not five minutes after that, someone called me back claiming to be the manager, even though I was told they would not be there until 5:30, and instead of listening to my complaints or having any type of sympathy, he thought I needed a lecture in how Chicago traffic works. I order food for a group of people 2x a month and we were looking for a new venue. I guess we have not found it yet. Stay away from Rosati's. These folks are rude and clueless. Nothing worse then making someone feel like you are doing them a favor by ordering from them.